Refunds

1. 14 days to get a refund, no reason needed

You can cancel your purchase within 14 days of payment and get back the full amount you paid. You do not need to give a reason. The rule is the same for every buyer in every country, and it still applies after you have downloaded the app or activated the licence key.

We do not ask you to give up this right when you pay. For buyers in the European Union it corresponds to the 14-day right of withdrawal under Article 9 of Directive 2011/83/EU.

2. How to request a refund

Write to [email protected] and include:

• the email address you used at checkout;
• the order number from the Paddle receipt email.

You may leave out the reason; it does not affect the decision. We reply within 5 business days.

3. Who sends the money back

Payment is taken by Paddle, our payment provider and merchant of record, so Paddle also issues the refund, to the same payment method you used. The money usually arrives within 5–10 business days after approval, depending on your bank. You can also contact Paddle directly about a refund through the link in your receipt email.

4. After 14 days

After 14 days a refund under this rule no longer applies. This policy does not limit the rights that the law of your country of residence gives you, including for an app with a defect we were unable to fix.

5. What happens to the licence after a refund

Once the refund is made, the licence key is deactivated and the app stops receiving updates. The data you created in the app stays on your device: we never had access to it.

6. Contact

Questions about refunds: [email protected] or the Contact page.